Help/FAQ

Q: Am I required to sign up for a Reflectionz online account in order to make a purchase? 

A: Yes, you are required to create an account with Reflectionz online. We are a WHOLESALE ONLY site and will only sell to those who have business license. 

Q: How do I place an order?
A: 
In order to place an order, you will need to sign up. Please go to "sign up now" on our welcome page. Please fill out all the information and a user name and password will be created once you are approved. 

Q: What are other methods of placing an order?
A: You can call us at 714-632-2605, Fax: 714-632-1960  or email at either sales@reflectionzonline.com or reflectionzinc@gmail.com.

Q: How do I cancel my order?
A: If you would like to cancel your order, please call us immediately. We try to fill orders within 2-3 days of the order placed. If you order is already processed, a 20% restocking fee will be applied if your order is cancelled. If your order has not been processed, there will be no fee. 

Q: What forms of payments do you accept? 
A: We accept the following forms of payment:

- American Express
- VISA
- Mastercard
- Discover


Q: Do you accept international orders? 
A: We can accept international orders. Please contact us before placing the order. Extra shipping and handling may be applied.

Q: Do you have a catalog? 
A: Yes, we do have a catalog. You can find an electronic copy on our website or you may request for a catalog. You can request for a catalog to be mailed to you on our website or you can contact us at sales@reflectionzonline.com or reflectionzinc@gmail.com. 

Q: How can I check on my order? 
A: You may e-mail or call us to check the status of your current order. 


Q: How do I find out about new products? 
A: Please join our newsletter list to get updates on new products that come in. We try to have new items every 6 months.

Q: I forgot my Reflectionzonline account id and password? 
A: . If you forgot your login information, please either phone us at 714-632-2605 or e-mail us at sales@reflectionzonline.com. We will be more than happy to provide you with your login information.

Shipping

Q: When will my orders ship? 
A: We try to ship orders as soon as possible depending on if items are in stock. Normal ship time will be between 2-3 days unless items are out of stock. If you would like your merchandise shipped by a certain time, please notify us so we can make sure your merchandise is delivered when needed.

Q: I was out of my store and I think UPS Ground might have returned my order to you. Will you re-ship the order? 
A: . UPS will make 3 delivery attempts before leaving it at "will call" for 7 days. If the package is not claimed for, the package will be shipped back to us. If you would like us to re-ship the merchandise, the shipping charge for the 1st attempt and the 2nd will be charged.

Q: What shipping methods do we use? 
A: Majority of the packages will be shipped UPS unless items are light and we receive an ok from the customer, items will be shipped USPS.

Q: How do I change my shipping information
A: Login to your account, under "My account" you can update your shipping information. 

Returns


Q: What if I don't like what I receive? 
A: We do not accept returns on any items unless they are damaged. If items are damaged, please contact us within 7 business days after receiving the merchandise. If it is after the 7th day, we will no long accept the return. 

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