Wholesale Account Login


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Q: Am I required to sign up for a Reflectionz online account in order to make a purchase? 

A: Yes, you are required to create an account with Reflectionz online. We are a WHOLESALE ONLY site and will only sell to those who have business license. 

Q: How do I place an order?
In order to place an order, you will need to sign up. Please go to "sign up now" on our welcome page. Please fill out all the information and a user name and password will be created once you are approved. 

Q: What are other methods of placing an order?
A: You can call us at 714-632-2605, Fax: 714-632-1960  or email at either sales@reflectionzonline.com or reflectionzinc@gmail.com.

Q: How do I cancel my order?
A: If you would like to cancel your order, please call us immediately. We try to fill orders within 2-3 days of the order placed. If you order is already processed, a 20% restocking fee will be applied if your order is cancelled. If your order has not been processed, there will be no fee. 

Q: What forms of payments do you accept? 
A: We accept the following forms of payment:

- American Express
- Mastercard
- Discover

Q: Do you accept international orders? 
A: We can accept international orders. Please contact us before placing the order. Extra shipping and handling may be applied.

Q: Do you have a catalog? 
A: Yes, we do have a catalog. You can find an electronic copy on our website or you may request for a catalog. You can request for a catalog to be mailed to you on our website or you can contact us at sales@reflectionzonline.com or reflectionzinc@gmail.com. 

Q: How can I check on my order? 
A: You may e-mail or call us to check the status of your current order. 

Q: How do I find out about new products? 
A: Please join our newsletter list to get updates on new products that come in. We try to have new items every 6 months.

Q: I forgot my Reflectionzonline account id and password? 
A: . If you forgot your login information, please either phone us at 714-632-2605 or e-mail us at sales@reflectionzonline.com. We will be more than happy to provide you with your login information.


Q: When will my orders ship? 
A: We try to ship orders as soon as possible depending on if items are in stock. Normal ship time will be between 2-3 days unless items are out of stock. If you would like your merchandise shipped by a certain time, please notify us so we can make sure your merchandise is delivered when needed.

Q: I was out of my store and I think UPS Ground might have returned my order to you. Will you re-ship the order? 
A: . UPS will make 3 delivery attempts before leaving it at "will call" for 7 days. If the package is not claimed for, the package will be shipped back to us. If you would like us to re-ship the merchandise, the shipping charge for the 1st attempt and the 2nd will be charged.

Q: What shipping methods do we use? 
A: Majority of the packages will be shipped UPS unless items are light and we receive an ok from the customer, items will be shipped USPS.

Q: How do I change my shipping information
A: Login to your account, under "My account" you can update your shipping information. 


Q: What if I don't like what I receive? 
A: We do not accept returns on any items unless they are damaged. If items are damaged, please contact us within 7 business days after receiving the merchandise. If it is after the 7th day, we will no long accept the return. 

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